At Nia Beauty, we are committed to providing excellent customer support to ensure a positive experience with our products and services. This policy outlines our customer support guidelines and procedures.
This policy applies to all customers who have purchased products or services from (link unavailable)

Support Channels

We offer support through the following channels:

– Email: mailto:support@niabeauty.ca
– Phone: 1-800-NIA-BEAUTY (1-800-642-2328)
– Live Chat: available on our website during business hours
– Social Media: Facebook, Instagram, Twitter

Support Hours

Our customer support team is available:

Monday to Friday: 9am – 5pm EST
Saturday: 10am – 3pm EST
Sunday: Closed

Response Times

We aim to respond to all customer inquiries within:

– Email: 24 hours
– Phone: immediate response during business hours
– Live Chat: immediate response during business hours
– Social media: 24 hours

Support Process

– Inquiry receipt: We receive your inquiry through one of our support channels.
– Initial response: We respond to your inquiry with a acknowledgement and a resolution or a request for more information.
– Resolution: We work to resolve your issue as quickly as possible.
– Follow-up: We follow up with you to ensure the issue is resolved to your satisfaction.

Supported Topics

We provide support for:

– Product information and usage
– Order and shipping inquiries
– Returns and exchanges
– Product defects and warranties
– Website and online store issues

Limitations

We do not provide support for:

– General beauty or skincare advice
– Product recommendations
– Technical issues unrelated to our website or products

Confidentiality

We maintain the confidentiality of customer information and only share it with authorized personnel.

Changes to this Policy

We may update this Customer Support Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email.

By using our website and products, you acknowledge that you have read, understood, and agree to this Customer Support Policy.